COVID-19 Ordering Procedures

Can I shop in-store?

How do I place an order?

How do I pickup my order?

I didn't place my order online. How do I pay?

If I place my order today, will I be able to pick it up the same day?

Can I still get my helium cylinder refilled?

 

 

 

Q: Can I shop in-store?

A: At this time, our store is closed to the public. We are offering curbside pickup, shipping and delivery only.
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Q: How do I place an order?

A: Orders may be placed via phone, email or online. If you are ordering over the phone, please have the item's UPC code available. This can be found on the product page.
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Q: How do I pickup an order?

A: You may pickup your order during business hours of 10:00 AM - 3:00 PM Monday through Friday. When you arrive, please call us to let us know you are here and we will bring your items out to you. Please remain in your vehicle.
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Q: I didn't place my order online. How do I pay?

A: If your order is not already paid when you arrive, we will ask for your credit card information and process your payment over the phone before taking your items to you. If you elect to pay with cash, please have it ready when we take your order to you.
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Q: If I place my order today, will I be able to pick it up the same day?

A: We are making every effort to fulfill orders for same-day pickup. In addition, we are still fulfilling orders received on-demand (drive-up orders). However, we highly recommend ordering in advance whenever possible. Orders received on-demand may incur an estimated fulfillment wait time of 45 minutes or longer, particularly on peak days and times (Fridays, holidays, etc.)
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Q: Can I still get my helium cylinder refilled?

A: Yes, we are still refilling cylinders. If you wish to have your helium cylinder refilled for same-day service, please arrive no later than 2:30 PM. If you will be returning to pick up your cylinder at a later date and time, you may drop it off as late as 3:00 PM (close of business.) Small and medium-sized cylinders may be dropped off at the front of our store. Large cylinders must be dropped off at our warehouse (rear entrance.) To promote social distancing, please unload your cylinder yourself if you are able to do so. Pick-up and delivery is also available for helium orders. Please call for details.
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