Refund policy

A: The proper and acceptable method to return merchandise is to call and receive an approved RETURN AUTHORIZATION NUMBER within 30 days of receipt of goods. Once this information has been obtained, you will be given another 14 days for the merchandise to be received at our warehouse. Returned goods that are received outside of the 14-day window are subject to refusal and credit may not be issued.

Please ship merchandise back to:
Helium Xpress Balloon Wholesale
5417 Bandera Rd, Ste 601
San Antonio, TX 78238

Please make sure the RA# is written on the outside of the box.
Note: A 20% RESTOCKING FEE WILL BE APPLIED TO ALL RETURNED ITEMS.
There is no credit for shipping and handling costs.

Please do not refuse shipment, as it will automatically be shipped back to us. This shipping cost will be deducted from your credit.

Damaged Goods:
If your merchandise was damaged during shipping, please notify us within 3 days of receiving your order so we can resolve the matter. Our balloon guarantee is void when the proper foil balloon inflator with automatic shut-off is not used for inflation. The portable and disposable helium tanks found at discounted party stores are not capable of filling foil balloons properly. We will replace or refund damaged goods at our discretion.

SPECIAL ORDER ITEMS AND SEASONAL ITEMS ARE NON-REFUNDABLE.