FAQ's

How do I place an order?

Is there a minimum order?

What is the cost of shipping?

When will my order be shipped?

Will balloons be shipped flat or inflated?

Can I pick up my order in person?

Are the product availability statuses accurate?

How will I be compensated for a product that is out of stock?

Is a printed catalog available?

What are your accepted forms of payment?

Do you offer terms?

Do I need to have a business to buy from you?

Will I be charged tax?

What is the return policy?

My question is not addressed here.

 

 

 

Q: Am I required to place my order online?

A: To accommodate our customers, we accept orders placed on our website, by phone or email. For a complete list of contact information, please visit our contact page.
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Q: Is there a minimum order?

A: We do not have a minimum order.
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Q: What is the cost of shipping?

A: Shipping costs vary depending on weight, distance, and shipping method. You will see these shipping quotes in your checkout page. You can then select your desired method. Currently, we offer shipping options from USPS and UPS.

NOTE: We currently only ship to locations in the Continental USA.
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Q: When will my order be shipped?

A: Orders received by 12:00 PM CST will be shipped the same day, assuming all the items in your order are in stock. Orders received after 12:00 PM will be shipped the following business day. If you require rush delivery on orders made after 12:00 PM, please call us to make arrangements.
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Q: Will balloons be shipped flat or inflated?

A: All balloons will be shipped flat.
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Q: Can I pick up my order in person?

A: If you would like to pick up your order in person, you may do so by selecting "Pickup in store" from the checkout page.
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Q: Are the product availability statuses accurate?

A: Though we strive to maintain accurate inventory levels at all times, this may not always be possible.
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Q: How will I be compensated for a product that is out of stock?

A: If we receive your order after we've sold out of a product, we will simply adjust your bill. We will not make any substitutions.
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Q: Is a printed catalog available?

A: We do not currently have a printed catalog available for our customers. Our product line is only available online and in-store.
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Q: What are your accepted forms of payment?

A: We accept PayPal on our website. If you are visiting our physical store, you may pay with cash or any major credit card.
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Q: Do you offer terms?

A: In order to provide the best possible price, we do not offer credit to our customers.
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Q: Do I need to have a business to buy from you?

A: You do not need to have a business to buy from us. We understand that many of our customers create balloon bouquets and/or decorate for fun or for part-time income.
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Q: Will I be charged tax?

A: By law, we are not required to collect tax from customers outside of Texas. If you reside in Texas, you will be charged sales tax. However, if you have a business and are located in Texas, we encourage you to register with your Texas Sales and Use Tax Number so that a sales tax will not be applied to your order(s). Please call or email us for assistance in registering this information.
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Q: What is the return policy?

A: The proper and acceptable method to return merchandise is to call and receive an approved RETURN AUTHORIZATION NUMBER within 14 days of receipt of goods. Once this information has been obtained, you will be given another 14 days for the merchandise to be received at our warehouse. Returned goods that are received outside of the 14-day window are subject to refusal and credit may not be issued.

Please ship merchandise back to:
Helium Xpress
6736 San Pedro
San Antonio, TX 78216


Please make sure the RA# is written on the outside of the box.
Note: A 20% RESTOCKING FEE WILL BE APPLIED TO ALL RETURNED ITEMS.
There is no credit for shipping and handling costs.

Please do not refuse shipment, as it will automatically be shipped back to us. This shipping cost will be deducted from your credit.

Damaged Goods:
If your merchandise was damaged during shipping, please notify us within 3 days of receiving your order so we can resolve the matter. Our balloon guarantee is void when the proper foil balloon inflator with automatic shut-off is not used for inflation. The portable and disposable helium tanks found at discounted party stores are not capable of filling foil balloons properly. We will replace or refund damaged goods at our discretion.

SPECIAL ORDER ITEMS AND SEASONAL ITEMS ARE NON-REFUNDABLE.
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For more information, unanswered questions, and concerns,
please feel free to contact us directly!
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